Velvelux

Upholstery fabrics sold on our website are typically not held as stock on our premises. All fabric orders are placed directly with our authorised supplier partners on your behalf following receipt and confirmation of your order.

By placing a fabric order you acknowledge that our ability to fulfil your order is subject to the availability, lead times, and terms of the respective supplier. Supplier details, stock availability, and minimum order quantities may change without notice.

Lead Time refers to the time taken from Order confirmation to Dispatch. Fabric lead times vary by supplier and product. Indicative lead times are:

• In-stock supplier items: 3–10 Business Days from order confirmation to dispatch from supplier.
• Back-ordered, Indent or made-to-order items: 4–16 weeks, or as advised at time of ordering.

We will advise you of the estimated lead time at the time of order confirmation. These are estimates only and may be affected by supplier production schedules, import delays, or circumstances beyond our or the supplier's control. We will endeavour to communicate any significant delays to you as soon as we become aware of them.

Samples are available for many of our Upholstery & Drapery Fabrics. These samples may be dispatched by Eclectic Boogaloo or directly by our authorised suppliers, and hence may be dispatched in multiple packages for same Order.

Terms & Conditions

Fabric returns are subject to strict conditions, consistent with the policies of our supplier partners. Please read the following carefully before placing a fabric order:

• All goods received must be checked prior to cutting / manufacturing to ensure correct fabric, colour, dyelot and quantity has been ordered and further ensure the goods received are suitable for the application
• No returns or refunds once fabric has been cut from the roll. This is industry-standard policy applied by all our fabric suppliers and is non-negotiable.
• Full-roll purchases may be eligible for return subject to the individual supplier's return policy. We will advise you of the applicable supplier policy upon request prior to ordering.
• Fabrics with defects or weaving faults must be reported to us within 5 Business Days of receipt with photographic evidence. Claims notified after this period may not be accepted.
• The international industry standard for acceptable flaws in roll stock is 5 flaws per 50 meters of fabric; this standard is used in Eclectic Boogaloo's determination of fabric faults
• Minor natural variations in texture, weave, and colour inherent to the fabric type are not considered defects.
• We do not accept returns for fabrics ordered on the basis of screen colour representation only (we strongly recommend ordering a sample).
• Made-to-order or custom cut fabrics cannot be returned unless faulty.

Where a valid claim is upheld for a faulty fabric, we will work with the relevant supplier to arrange a replacement, credit, or refund. The outcome is subject to the supplier's determination, and we will advocate on your behalf.

Terms & Conditions