The easiest way is to email us some photos of your project along with rough dimensions. Please send the measurements written out rather than photos of a tape measure, as these can be difficult to read.

This gives us enough information to work out an approximate fabric requirement and provide an estimate.

It usually takes us up to one week to get back to you with an estimate - we try to be as quick as we can!

Our estimates include labour, filling/foam (where required) and approximate fabric meterage. If pick up and/or delivery is required, just let us know and we can add this to the estimate (in which case, provide a postcode).  Fabric estimates are dependent on your selection.

Please keep in mind that estimates are based on the information and photos provided. With vintage and well-loved furniture, we sometimes uncover hidden damage once we start dismantling a piece. If we find anything that needs additional repair, we’ll always discuss it with you before going ahead.

The process is pretty straightforward:

1. Send us some photos and rough dimensions of your furniture.  We'll prepare an estimate of labour for you.
2. Let us know you’d like to go ahead by email.
3. We’ll send you an invoice for the labour, with a 50% deposit required to secure your job booking. Fabric is generally invoiced separately and needs to be paid in full before we order it.  More about fabrics below!
4. Once your deposit has been received, we’ll book your project into our work schedule based on our current lead times.
5. When we’re ready to start, we’ll let you know and arrange for you to drop the furniture to our Moorabbin warehouse, or we can organise collection if you’ve requested our pick-up and delivery service.
6. The remaining labour balance is due when the project is complete and before collection or delivery.
7. Pour yourself your favourite tipple & slouch down in your revived chair!

Choosing fabric can be one of the trickier parts, but we are here to guide you!

We work with a range of local and international fabric houses and can arrange samples to be posted to you.

A good place to start is our Fabric Explorer page, where you’ll find some helpful information to guide you.

Absolutely!

We can arrange for fabric samples to be sent to you. The samples come directly from the fabric houses rather than from us. You can browse fabrics and order samples directly from our website, or shoot us an email and we will organise.

We also offer complimentary consultations at our Moorabbin warehouse for projects that have been booked with us.

If you’d prefer us to come to you, we also offer fee-based home consultations within 15 km of our warehouse. Feel free to enquire.

There’s no simple yes or no! It depends on the quality and condition of the frame, the style of the piece and how much you like it. Many of our favourite projects are sentimental pieces, family heirlooms, higher quality pieces or classic ones! 

A well-made vintage or antique piece can often be a great candidate for reupholstery, even if it looks very tired underneath its current fabric. We can assess the piece and let you know what we think.

Some furniture isn't practical or cost-effective to reupholster. For example, poor-quality or damaged frames, some mass-produced modern furniture and pieces that are difficult to dismantle may also not be suitable.

It's possible that some older or well-loved furniture to have some surprises hiding underneath the fabric!

If we discover damage or other issues that weren’t visible in the photos or included in the original estimate, we’ll contact you to discuss what needs to be done and any additional costs before we proceed.

Yes, we work on both residential and commercial upholstery projects - also for events, regularly doing work for major events such as the Grand Prix & Australian Open.

Just get in touch with some details about your furniture, project or event and we can let you know whether it’s something we can help with and provide an estimate.

For commercial projects, you are welcome to also send us your technical drawings and fabric specifications - we have relationships with most fabric suppliers.

Yes. We can arrange pick-up and/or delivery for an additional cost.

Lead time can vary depending on the size of the job and the time of the year.  We aim to complete by around 8 weeks from receipt of your deposit.

Once we start your project, the actual production time is generally 1–3 weeks, depending on the size and complexity of the job and the availability of your chosen fabric.

We perform a whole range of upholstery related sewing services - for chairs & sofas, benches, outdoor furniture & of course soft furnishings.

We specialise in sewing for custom window and bench seat cushions, scatter and decorative cushions (square, rectangle, round, bolster - you name it), chair seat pads, and custom private-label cushion manufacturing for décor brands. We also offer various bespoke detailing options, including knife edge, piping, flange, top stitching, French tufting, and irregular custom shapes.

Yes, you are welcome to provide your own fabric. However, customer-provided fabric must be supplied on a fabric roll. If self-provided fabric arrives folded or creased and requires flattening/ironing, a handling fee of $20–$25 per meter applies. Please note that we cannot guarantee performance for customer-supplied fabrics, however we can advise when the technical specifications are available.

Yes, we do.  It is important to note that some specialist fabrics require additional time and skill to handle, so some sewing surcharges apply to the labor component for the following fabric compositions.

• Silk, Vinyl, & Velvet
• Leather

We'll certainly help you for all things foam, advising on the right foam properties through the quotation and production process.

Typically a standard total seat height from floor to top of the cushion is approximately 50cm. Measure your bench base from floor to top; if the bench base is already ~45cm high, a 5cm cushion provides comfort without making the seat too tall

We will provide our expertise when working with you on your design & sewing requirements.

Bench seat cushions that are too long can pucker or wrinkle over time with frequent use. Splitting a long bench into two or three shorter cushions helps maintain fabric tension and shape, makes the cushions easier to move and store, and allows individual sections to be cleaned or replaced if damaged.

These are two distinct ways to create a bench seat, each with their own pros & cons.

• Removable / Loose Sewn Cushions: These cushions can be removed from the bench seat as they are not physically connected - sitting on top of the seat.  We finish these with heavy-duty zips, allowing covers to be easily removed for cleaning or replacement. Optional details like piping or ties.
• Upholstered to Substrate: The cushion is permanently upholstered onto a solid board/base. This maintains long-term structural shape, but covers are not removable for washing.  Substrates can also be attached to the wall for back support & design detail.

We do both - if you'd like advice, we'd love to hear from you.

We use high-quality indoor foam (soft, medium, or firm) custom-cut to size with a Dacron wrap for softness and structure, or outdoor reticulated foam for outdoor settings. 

For ultimate luxury, we also offer foam cores wrapped in 100% feather.

For scatter cushions, we use a variety of fillings depending on your budget & preference - feather, feather & fibre and polyester.

WHAT IS IT ABOUT?

Discover our Chair Amnesty upholstery course, designed for those looking to revitalise their furniture with style and creativity. This hands-on workshop guides participants through various techniques and materials, equipping you with the skills needed to transform old chairs into unique statement pieces. Whether you are a beginner or a seasoned DIY enthusiast, you will learn about fabric selection, reupholstering methods, and design principles, all while fostering sustainability. Join us in breathing new life into your furniture and express your individual style in a supportive, collaborative environment.

IS THIS COURSE FOR ME?

This course is a three-day course and is tailored to beginners who would like to restore their own occasional armchair, or dining chair(s).  The course is using traditional (coil sprung) techniques & traditional tools (so is only suitable for certain chairs).  If you don’t have your own chair, we always have a variety of suitable chairs for purchase for a nominal price (around $60).  

WHAT WILL I LEARN?

In this course, you will be learning a variety of traditional upholstery skills, tips & tricks, and hopefully a love of the craft. With three days to work through your project, you will learn how to fully strip, rebuild and cover your chair. Our aim is to arm you with enough knowledge & confidence to continue your skills at home. We truly hope that you will be inspired to join our mission to save the world, one chair at a time.

UPCOMING COURSES

WHAT IS IT ABOUT?

One of our newest course additions, join our Modern Upholstery Footstool Course to explore the art of transforming a raw frame into something to put your feet on for many years to come. Over this hands-on course, participants will learn essential modern upholstery techniques, including tips & methods to ensure a professional finish. Whether you’re a beginner or looking to refine your skills, our experienced instructors will guide you step-by-step through the process of creating a stylish and functional footstool that enhances any space. Discover your creativity and gain the confidence to tackle future upholstery projects with ease.

IS THIS COURSE FOR ME?

This course is our introduction to modern upholstery techniques.  With the introduction of foam into furniture making in the 20th century, the ability to manufacture furniture has become faster.  This is why we are able to offer this one day course.  Unlike the traditional upholstery courses, you’ll be using synthetic materials, including elastic webbing, foam & dacron.  It is using complementary (but different) skills than the traditional courses.

WHAT WILL I LEARN?

Not only will you be taking home your amazing footstool, you’ll walk away with a variety of modern upholstery skills, tips & tricks, and hopefully a love of the craft. Our aim is to inspire you & arm you with enough knowledge & confidence to continue using your skills at home.

UPCOMING COURSES

WHAT IS IT ABOUT?

Our Garage Project upholstery course was born to expand the types of chairs that our students could work on.  Where-as our Chair Amnesty course is great for traditional techniques on coil sprung chairs, Garage Project allows for both traditional and modern chairs, with all types of springs, foam & even chairs requiring some sewing expertise.  There are some limitations, so make sure you send us a pic to confirm your project!

As each project is different, upholstery supplies are an additional cost on an as-required basis. Your choice of fabric is also an additional cost.

IS THIS COURSE FOR ME?

This course is an eight-week course and is tailored to beginners who would like to restore their own occasional armchair, or dining chair(s).  Usually it is run on Tuesday evenings from 6pm-9pm.  

 If you don’t finish it, that’s ok, we always have Upholstery Club to finish it off.

WHAT WILL I LEARN?

Your teacher will guide you through the process of diagnosing your chair, where by you will plan an individual course of action. You will learn about upholstery fabrics & how to measure out the quantity for your project.  And of course you’ll get active with all the upholstery tools, as you bring your chair back to life, all the while picking up the tips & tricks of the trade.  Our aim is to arm you with enough knowledge & confidence to continue your skills at home. We truly hope that you will be inspired to join our mission to save the world, one chair at a time.

UPCOMING COURSES

WHAT IS IT ABOUT?

Our “English Upholstery Masterclass” has been curated to satiate that restoration itch by developing more advanced traditional upholstery skills. With traditional upholstery hand-tools & advanced techniques extinct in modern manufacturing, you will slow-stitch your way to build a footstool from naked frame over eight weeks (usually run in the evenings for three-hours per day). This course is typically run by the seasoned upholsterer, Charlie, who will guide you through this disappearing art.  Charlie is a passionate educator & upholsterer into his fourth decade of the craft. In the early days of his craft, Charlie worked his way through Europe, soaking in the dying traditional skills of yesteryear from European upholsterers renowned for the craft. His passion was born. Since then Charlie has worked alongside antique-dealers, architects & designers, through the range of eras & styles from antique to contemporary furniture & continues to pass on these skills to the next generation of upholstery apprentices & students.

IS THIS COURSE FOR ME?

This course is designed for those with a deeper appreciation of upholstery and skilful arts.  Modern upholstery materials and advancements have made a lot of these skills extremely rare, usually only found with restoration of antiques, or high end custom furniture.  This skills take time, but are so beautiful and cathartic to master.  This course is usually made up of a mix of students who have completed our traditional course and looking for a new challenge, students from TAFE and sometimes even professional upholsterers.  That said, we do also have complete beginners on this course who have a passion for learning new skills.  We run this class every year or so depending on demand.

WHAT WILL I LEARN?

Not only will you be taking home your amazing footstool, you’ll walk away with a variety of advanced traditional English upholstery skills, stitches & techniques, and hopefully a love of the craft. Our aim is to continue to inspire you & to propagate traditional skills that have been used for centuries. Join us on our mission to save the world, one chair at a time.

UPCOMING COURSES

WHAT IS IT ABOUT?

You will learn essential sewing techniques, including straight, reverse, lock, and pivot stitching, measuring cushion faces and borders, working with industrial seam allowances, inserting zips and adding details (such as piping).

IS THIS COURSE FOR ME?

This is a day long crash course for upholstery (box-cushion) sewing.  We attract all sorts of students with various projects in mind.  You may want to learn the skills for restoring a midcentury tv chair, work on a bench seat cushion or even a caravan restoration.  This course will teach you the basics to then apply to your own projects.

WHAT WILL I LEARN?

Not only will you be taking home your box cushion, you’ll learn your way around a sewing machine, plus gain a variety of sewing tips & tricks from our industry experts. Our aim is to inspire you & arm you with enough knowledge & confidence to continue using your skills at home.

UPCOMING COURSES

WHAT IS IT ABOUT?

Join us on a tour of some of our favourite Melbourne fabric houses & textile designers. Meeting at EBHQ (our Warehouse in Moorabbin), you’ll travel as part a group in the EB "bus" and have the chance to hear from Jen on various topics related to fabrics. You’ll also have ample time to peruse the plethora of awesome textiles and ask questions.

IS THIS TOUR FOR ME?

Do you love fabrics?  Well this day is for you.  Each tour is a little bit different, and we try to vary up some of the locations (usually with some core locations that we retain).  At most locations, we get to interact with the experts at these fabric houses, and for others, Jen shares her years of knowledge with you.  The locations are organised in advance, so our hosts usually do spoil us!

WHAT WILL I LEARN?

You will learn about the various fabric-houses and textile designers, as well as the various textiles that they offer.  Learn about sustainability in the industry, the fabric terminology and the different properties of the textiles.

UPCOMING COURSES

Understanding the properties of fabrics can be a bit tricky, with all sorts of measures, attributes & durability - that's why we categorise by usage to make an easy way to make your decision based on what you need it for!

We broadly categorise by the following:

• Upholstery (Residential) refers to fabric that be used for upholstery such as indoor chairs, sofas & bench seats in residential settings.  Given usage in homes is usually considered light-to-moderate, the durability ratings may be lower - that said, you will notice many fabrics are rated for BOTH Residential and Commercial, meaning that durability will be rated to high usage.  For everyday use in a Residential setting, you may consider Commercial rating.
• Upholstery (Commercial) refers to fabric than be used for upholstery in commercial settings.  General Commercial would expect abrasion test results of > 20,000 Martindale cycles, or >40,000 for Heavy Commercial.  Commercially rated fabric typically has better performance qualities also with Seam Slippage, Colourfastness to Light and Pilling Resistance.  We have a good range of Commercial fabrics, even exceeding 100,000 Martindale cycles.
• Soft Furnishings refers to fabrics that are suitable also for cushions & throws.  Typically a lower durability is ok for these types of applications, with aesthetics taking priority.  Most Residential & Commercial Upholstery fabrics can also be used for Soft Furnishings.
• Drapery, as you could expect are suitable for window hangings.  These may be lighter weight and softer, and may have higher UV resistance to reduce fading over time.  Typically fabrics come with a width around 140 cm, some drapery fabric can come in double-width to cover large windows.
• Outdoor fabrics are specially designed to withstand environmental exposure (rain, sun, moisture) while remaining comfortable.  Often there is additional UV and mold resistance.  Some outdoor fabric can also be used in indoor spaces.
• Marine Interiors basically refers to boat upholstery.  These are constructed for extreme conditions, including salt, sun & mold proofing.

Martindale and Wyzenbeek are the two main fabric abrasion tests used around the world.  Most of our fabrics use the Martindale ratings, as that is more globally recognised, and also the main European method.  Wyzenbeek is used primarily in North America.

• Martindale (ISO 12947) rubs a fabric sample against a standard abrasive in a continuous, multi-directional figure-of-eight motion. The test is stopped at set intervals to check for wear, and the result is the number of “rubs” (cycles) reached before the fabric breaks down. For woven fabrics, breakdown means two separate threads have broken. For pile fabrics, it means the pile has worn away. The upholstery standard commonly uses a 12 kPa load. A higher rub count means a more durable fabric.
• Wyzenbeek (ASTM D4157) rubs the fabric back and forth in a straight line over an abrasive surface, and the result is counted in “double rubs”.

Although they vary in the test execution, essentially the higher the number, then more wear & tear that fabric can sustain over time.

Seam slippage is when the threads of a woven fabric pull apart next to a sewn seam, leaving a visible gap. It is tested under ISO 13936-2, which applies a fixed load across a seam and then measures how far the fabric opens, in millimetres. A smaller opening means better resistance. It matters most for fabrics with a loose weave or smooth yarns, and for pieces under tension, such as fitted seat covers and tailored cushions.

Colourfastness to light shows how well a fabric’s colour resists fading when exposed to light. It is commonly tested to ISO 105-B02, which exposes the fabric to a xenon arc lamp that simulates daylight. The fade is compared with a set of Blue Wool references rated 1 (very poor) to 8 (excellent). A higher grade means better resistance to fading. Fabrics for sunny rooms, or near windows and glass doors, should have a higher light-fastness grade.

Pilling is the formation of small balls of fibre on the fabric surface. It is caused by loose fibres tangling under friction. For upholstery, the usual method is the modified Martindale method (ISO 12945-2). A specimen is rubbed under light pressure and the surface change is then graded visually from 1 (severe pilling) to 5 (no change). A higher grade means a cleaner surface after wear. Some pilling is normal in new fabrics made from certain fibres, and it often settles as the loose fibres wear away.

Fire retardancy (FR) is the term referring to the ability of a material to resist, slow down, or prevent the spread of fire.  This can be inherent in the fabric composition, such as a high retardancy in wool; but also could involve chemical treatment of the fabric.

You'll notice that any new fabrics we sell, indicate the fire standards or tests that have been performed on the fabric to show transparency of the behaviour in fire conditions.

Although in domestic settings, most standards are voluntary, there is still an obligation for Safe Products; which is why Fabric Suppliers provided information relating to the tests undertaken, and usually provide test results on their websites.  If you require more information from us on your fabric selection, please reach out.

For commercial public settings, there are specific requirements within the National Construction Code (NCC), including higher obligations on Aged Care / Healthcare; which usually are based around AS/NZS 1530.3.  If in doubt, reach out to your builder / architect / contractors.

The AS/NZS 1530.3 standard defines the methods for fire tests on building materials, components and structures in Australia & New Zealand. Part 3 covers simultaneous determination of ignitability, flame propagation, heat release and smoke release.

In essence, this sets out the measures on materials relating to:

• rating the material ignition tendency
• rating the material flame propogation
• rating the material heat release after ignition
• rating the material tendency to release smoke

Test reports provide a number of indices that allow a consumer to better understand these properties, with a lower number representing better performance:

• Ignitability Index (0-20)
• Spread of Flame Index (0-10)
• Heat Evolved Index (0-10)
• Smoke Developed Index (0-10)

The following provides a very high-level description of the various standards & codes - if you require further information with regards to your project, please do reach out.

AUSTRALIA & NEW ZEALAND

AS/NZS 1530.3

Methods for fire tests on building materials: simultaneous determination of ignitability, flame propagation, heat release and smoke release.

AS/NZS 3837 – Group 1

Heat and smoke release rates determined by oxygen consumption calorimeter (cone calorimeter). Group 1 is the highest performance classification.

AS/NZS 3837 – Group 2

Heat and smoke release rates – Group 2 classification (good performance).

AS/NZS 3837 – Group 3

Heat and smoke release rates – Group 3 classification (moderate performance).

AS/NZS 3837 – Group 4

Heat and smoke release rates – Group 4 classification (lowest performance; materials that do not meet Groups 1–3).

BCA Group 1

Building Code of Australia (now NCC) early fire hazard classification for linings and attachments in Class 2–9 buildings – most restrictive tier.

BCA Group 2

Building Code of Australia early fire hazard classification – second tier, less restrictive than Group 1.

UNITED STATES OF AMERICA

California Bulletin 117-E (CAL TB 117-2013)

California Technical Bulletin 117-2013 Edition – smoulder resistance requirements for upholstered furniture sold in California. Replaced earlier versions focusing on open-flame ignition.

CAL 117 / TB 117 (Pre-2013)

California Technical Bulletin 117 (original) – open flame and smoulder requirements for upholstered furniture filling and cover materials.

IMO 2010 FTP Code Part 7

International Maritime Organization Fire Test Procedures (FTP) Code 2010 – Part 7: Upholstered furniture on passenger ships.

IMO 2010 FTP Code Part 8

IMO FTP Code 2010 – Part 8: Bedding components on passenger ships.

IMO A.652(16)

IMO Assembly Resolution A.652(16) – Recommendation on furniture on passenger ships (precursor framework to the 2010 FTP Code).

ISO 5660-1

Reaction-to-fire tests – Heat release, smoke production and mass loss rate using a cone calorimeter.

FMVSS 302

US Federal Motor Vehicle Safety Standard No. 302 – Flammability of Interior Materials. Horizontal burn rate test.

NFPA 260

Standard Methods of Tests and Classification System for Cigarette Ignition Resistance of Components of Upholstered Furniture.

NFPA 701

Standard Methods of Fire Tests for Flame Propagation of Textiles and Films – applicable to draperies, curtains, window treatments and similar hung textiles.

UFAC Class 1

Upholstered Furniture Action Council voluntary cigarette ignition resistance programme – Class 1 is the passing tier.

ASTM E84 – Class A

Standard Test Method for Surface Burning Characteristics of Building Materials (Steiner Tunnel Test) – Class A is the most restrictive classification.

EUROPE & UK

ASTM E84 – Class B

Surface Burning Characteristics – Class B classification.

ASTM E84 – Class C

Surface Burning Characteristics – Class C classification (least restrictive passing tier).

BS 5852 – Source 0

Methods of test for assessment of ignitability of upholstered seating – Source 0: smouldering cigarette test on fabric/filling composite.

BS 5852 – Source 1

Ignitability of upholstered seating – Source 1: lighted match equivalent (butane flame, 35 mm) test.

BS 5852 – Source 5

Ignitability of upholstered seating – Source 5: large wood crib (17-piece, ~17 g) ignition test for severe fire hazard environments.

BS 7176 – Low Hazard

Specification for resistance to ignition of upholstered furniture for non-domestic seating – Low Hazard classification.

BS 7176 – Medium Hazard

Non-domestic upholstered seating – Medium Hazard classification.

BS 7176 – High Hazard

Non-domestic upholstered seating – High Hazard classification.

BS 7176 – Very High Hazard

Non-domestic upholstered seating – Very High Hazard classification (most demanding).

UK Furniture Flamecode B+M

UK Furniture and Furnishings (Fire)(Safety) Regulations designation indicating the product passes both the burning behaviour (B) and the match ignition (M) tests on the cover fabric AND filling composite.

UK Furniture Flamecode K

UK Furniture Regulations exemption code K – applies to furniture intended solely for use in kitchens.

BS 5867 Part 2 Type B

Specification for fabrics for curtains, drapes and window blinds – Part 2: Flammability requirements – Type B.

EN 1021-1

Furniture – Assessment of the ignitability of upholstered furniture – Part 1: Ignition source: smouldering cigarette.

EN 1021-2

Furniture – Assessment of the ignitability of upholstered furniture – Part 2: Ignition source: match flame equivalent.

EN 13773

Textiles and textile products – Burning behaviour – Curtains and drapes – Classification scheme.

NF P 92 – M1

French fire reaction classification system – M1 (non-flammable) is the highest performance class for textiles and soft furnishings.

NF D 60-013

French standard for the ignitability of upholstered furniture and bedding (cigarette and flame ignition tests on composites).

DIN 4102 – B1

German fire classification for building materials – Class B1 (schwerentflammbar = flame retardant / difficultly flammable).

UNI 9174-9177

Italian standard series for determination of fire reaction of textiles including upholstery and drapery fabrics.

UNI 8456 – Classe 1 (Uno)

Italian standard for determination of fire reaction of textiles – UNI 8456, Class 1 (Uno) is the highest performance rating for fabrics.

UNI 9175 – 1IM

Italian standard for determination of ignitability and flame spread of upholstered furniture – Class 1IM (Uno IM) is the best combined performance designation.

SN 198 898 – 5.2

Swiss standard SN 198 898 for fire behaviour of textiles – Section 5.2: flame spread and afterflame test for horizontal/vertical specimens (drapery focus).

SN 198 898 – 5.3

Swiss standard SN 198 898 – Section 5.3: ignitability and flame spread for upholstery fabrics (including cigarette and flame ignition on composite).

ÖNORM B 3800 – Q1

Austrian standard ÖNORM B 3800 (formerly ÖNORM B1) – fire behaviour of building materials and products, Q1 classification (lowest flame spread, highest performance for textiles).

ÖNORM B 3800 – Q2

Austrian standard ÖNORM B 3800 – Q2 classification (normally flammable; second tier).

EN 1021-1 / EN 1021-2 (BS 7176 via EN)

See EN 1021-1 and EN 1021-2 entries above – these harmonised European standards also underpin the BS 7176 hazard classification scheme for UK commercial seating.

We provide high-quality images to best represent the colour of the fabrics online, however screens, dye lots and print runs all affect colour, so the website shows colours as a guide only. 

We strongly recommend requesting a sample before ordering a full quantity.

You'll sometimes find acronyms used for fabric compositions, gotta love industry acronyms eh!  Well here is a little cheat sheet for you.

CO cotton
CV viscose
HA hemp
LI linen
LY lyocell
PA nylon/polyamide
PC acrylic
PES polyester
PE polyethylene
PP polypropylene
PU polyurethane
SE silk
TPE thermoplastic elastomer
VI viscose
VY vinyl
WO wool
WP alpaca
WV virgin wool

Typically we hold fabric samples in our warehouse, but not lengths of stock due to the logistics of offering a large selection for our customers.  Once you place an order, we organise delivery through our various fabric suppliers to the comfort of your home (or to our warehouse for collection).  As such, even for collection, you should expect some lead-time.

It depends on the supplier and the product. Supplier in-stock items usually ship from the supplier within 3–10 Business Days. Back-ordered or made-to-order fabrics can take 4–16 weeks. We confirm the estimated lead time when we confirm your order.  As a general rule of thumb, most fabrics will be in your hands between 1 and 3 weeks.

We do our best at providing an up-front view of availability, stock levels and lead-time, however having a real-time view of this information is not always possible depending on the fabric and supplier.

If timeliness is important to you, then we suggest that you message us to request stock levels and lead-time.

Suppliers set minimum order quantities, which are shown on each product listing.  If the product doesn't specify, then you can assume a 1 meter minimum.

Although there are typically no maximum length orders, there are maximum roll lengths - typically 30 - 50 meters.  For larger orders, or fabrics with low stock (possibly with only shorter lengths available), then we will inform you of the options.

Please order everything you need at once, because we cannot guarantee a later order will come from the same dye lot.

Yes, we do allow collection at our warehouse. We will email or text you when your fabric has arrived for you to collect.

Furniture and other bulky items vary widely in size, weight and fragility, so we quote shipping individually. You can place your order online, but we will not dispatch until you accept the quote.

Delivery to your door, ground floor with reasonable access, is included in the quote unless it says otherwise. White-glove, room-of-choice and assembly services may be available at extra cost. Please ask when you order.

No. We do not accept change-of-mind returns or exchanges, except where the law requires it. Please check sizes, quantities and colours before you order.

Not once it has been cut from the roll, returns are not allowed - so please inspect your fabric before cutting. This matches the policy of our fabric suppliers. Fabrics sourced to order for you cannot be returned unless faulty.

Contact us within 5 Business Days of receiving it, with photos of the fault. We will work with the supplier on a replacement, credit or refund, and the supplier makes the final call on the outcome. Natural variations in texture, weave and colour are not considered faults.

Contact us within 14 days of receiving them. If the fault is confirmed, we will repair, replace or refund, and we cover return shipping. If you ordered the wrong item yourself, we may accept a return at our discretion. The item must be unused and in its original packaging, and returned within 14 days. A restocking fee of up to 20% applies, and you pay return shipping.

Email us with your name, order number, a description of the problem and photos where relevant. Please do not send anything back until we have approved the return in writing, as unauthorised returns may be refused.

Approved refunds go back to your original payment method within 5–10 Business Days of us receiving and assessing the returned goods. Your bank's processing time is outside our control.

No. Our policy sits alongside your consumer guarantees under the Competition and Consumer Act 2010 (Cth). If a product has a major failure, you can choose a repair, replacement or refund. For a minor failure, we will fix it within a reasonable time.