Refund policy

CANCELLATIONS, RETURNS & REFUNDS

GENERAL

Our returns policy is in addition to, and does not exclude or restrict, your rights under the Australian Consumer Law as contained in the Competition and Consumer Act 2010 (Cth) ('ACL'). If a product is found to have a major failure as defined by the ACL, you are entitled to your choice of repair, replacement, or refund. For minor failures, we will provide a remedy within a reasonable time.

We do not accept returns or exchanges for change of mind, except where otherwise required by law. Please choose carefully.

For faulty or incorrectly supplied products, please contact us within 14 days of receipt. We will assess the claim and, where valid, offer a repair, replacement, or refund at our discretion and in accordance with the ACL. Items must be returned in their original condition and packaging. Return shipping costs for faulty items will be covered by us.

Items returned due to customer error (e.g. incorrect product ordered) may be accepted at our sole discretion, subject to a restocking fee of up to 20%, and the customer bears return shipping costs. Items must be unused, in original packaging, and returned within 14 days.

VINTAGE GOODS

We offer a range of Vintage, Antique and Second Hand goods. These goods are described in terms of genuineness, quality, quantity, origin, originality, age, period, style, features, design influences, materials used, provenance ( if any ), general condition, size and value. These are expressions of opinion only based on our knowledge, expertise and experience however should not necessarily be accepted as fact. We may describe these goods as in excellent or very good condition however always take into account considerations commensurate with the considerable age, materials used and the reasonable use an item may have experienced over its existence. As many items are organic (timber, leather and or fabric) we never suggest an item is perfect.

We highly recommend that you organise an inspection, or request additional pictures prior to purchase.

We will provide a description of the works carried out, or to be carried out for goods referred to as Restored. Restored items are still likely to show imperfections on organic materials commensurate with age.

Our liability will be limited, to the extent that applicable laws allow, to the value of the purchase.

UPHOLSTERY & DRAPERY FABRICS

Fabric returns are subject to strict conditions, consistent with the policies of our supplier partners. Please read the following carefully before placing a fabric order:

All goods received must be checked prior to cutting / manufacturing to ensure correct fabric, colour, dyelot and quantity has been ordered and further ensure the goods received are suitable for the application
No returns or refunds once fabric has been cut from the roll. This is industry-standard policy applied by all our fabric suppliers and is non-negotiable.
Full-roll purchases may be eligible for return subject to the individual supplier's return policy. We will advise you of the applicable supplier policy upon request prior to ordering.
Fabrics with defects or weaving faults must be reported to us within 5 Business Days of receipt with photographic evidence. Claims notified after this period may not be accepted.
The international industry standard for acceptable flaws in roll stock is 5 flaws per 50 meters of fabric; this standard is used in Eclectic Boogaloo's determination of fabric faults
Minor natural variations in texture, weave, and colour inherent to the fabric type are not considered defects.
We do not accept returns for fabrics ordered on the basis of screen colour representation only (we strongly recommend ordering a sample).
Made-to-order or custom cut fabrics cannot be returned unless faulty.

Where a valid claim is upheld for a faulty fabric, we will work with the relevant supplier to arrange a replacement, credit, or refund. The outcome is subject to the supplier's determination, and we will advocate on your behalf.

FURNITURE & BULKY ITEMS

It is your obligation to inspect furniture and bulky items on delivery. For claims arising from transit damage, we require:

Notation of damage on the carrier's delivery documentation at time of delivery.
Written notification to us within 48 hours, including photographic evidence of the damage.

For manufacturing defects, please contact us within 7 days of receipt with photographic evidence. We will arrange assessment and, where the defect is confirmed, provide a remedy in accordance
with the ACL.

Furniture and bulky items returns for reasons other than fault or damage in transit are at our sole discretion and may incur return freight costs charged to the customer. Furniture must be in original, unused condition in original packaging.

UPHOLSTERY COURSES

If you can not attend an Upholstery Course, you must give us at least one week’s notice prior to the commencement of the Workshop.

Cancellations made after this date will result in a partial refund of 50%.
Reschedule requests made after this date will be treated as cancellations and hence will result in a partial refund of 50%, with a the new course booked at full price
You will not be entitled to a refund or reschedule if the cancellation or reschedule request has been made within 24 hours of course commencement.
We have no obligation to offer a make-up class if you happen to miss a class. We can offer you a 20% discount to re-book another class.
Cancellations made more than a week before the commencement of the Workshop will be entitled to a full refund. Please apply for a refund in writing via email to jen@eclecticboogaloo.com.au
Reschedule requests made more than a week before the commencement of the Workshop will be offered a place in the next course and must be requested in writing via email to jen@eclecticboogaloo.com.au
You will be entitled to a full refund or rescheduled course date free of charge if Eclectic Boogaloo cancels a Workshop under a force majeure event (inclusive of COVID-19)
Otherwise, you will be entitled to a full refund if Eclectic Boogaloo cancels a Workshop for other reasons and an offer of a 10% discount to re-book another class.
You will not be entitled to a refund if you do not comply with COVID-19 policies or Government mandated health orders in effect at the time of the Workshop.

UPHOLSTERY CLUB

If you can not attend an Upholstery Club Workbench booking, please give us at least 24 hour’s notice prior to the commencement of the booking.

You will not be entitled to a refund if the cancellation has been made within 24 hours of the booking commencement.
You will not be entitled to reschedule a workbench booking within 24 hours of the booking commencement.
Cancellations made more than 24 hours before the commencement of the booking will be entitled to a full refund. Please apply for a refund in writing via email to hello@eclecticboogaloo.com.au
You will be entitled to a full refund or rescheduled booking date free of charge if Eclectic Boogaloo cancels a booking under a force majeure event (inclusive of COVID-19)
Otherwise, you will be entitled to a full refund if Eclectic Boogaloo cancels a Booking for other reasons and an offer of a 10% discount to re-book another workbench.
Time to time, Eclectic Boogaloo may offer additional promotions in relation to the Upholstery Club that have limitations to cancellations and refunds. The Terms and Conditions of these limitations will be available in the PROMOTIONS section.
Upholstery Club Packages are non refundable.
Upholstery Club Packages are valid for three years from date of purchase.

REFUND PROCESSING

Approved refunds will be processed to the original payment method (same-source) within 5–15 Business Days of us receiving and assessing the returned Goods. We are not responsible for delays in bank processing.

For refund methods that are not same-source, we will request proof of payment details and identification prior to processing the refund. We reserve the right to refuse payment methods that have a high-fraud risk.

Refer to our Terms & Conditions for additional information.