Shipping policy

SHIPPING & FULFILMENT

GENERAL

Delivery timeframes are estimates provided by our carrier partners and are not guaranteed.  Some products may have an additional lead time prior to dispatch. Typical domestic delivery times once dispatched are:

• Metro areas: 2–5 Business Days (standard)
• Regional & remote areas: 5–10 Business Days (standard)

We use reputable carrier services. Once your order is dispatched, a tracking number will be provided via email where available. We are not responsible for delays caused by the carrier, weather events, or circumstances beyond our control.

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Free
shipping thresholds may be offered from time to time and will be displayed on our website.

UPHOLSTERY TOOLS & SUPPLIES

Some upholstery supplies are noted as Bulky Items on the website.  Bulky Items are considered as Furniture & Bulky Items under these terms & conditions.

UPHOLSTERY & DRAPERY FABRICS

Upholstery and Drapery Fabrics sold on our website are typically not held as stock on our premises. All fabric orders are placed directly with our authorised supplier partners on your behalf following receipt and confirmation of your order.

By placing a fabric order you acknowledge that our ability to fulfil your order is subject to the availability, lead times, and terms of the respective supplier. Supplier details, stock availability, and minimum order quantities may change without notice.

Lead Time refers to the time taken from Order confirmation to Dispatch.  Fabric lead times vary by supplier and product. Indicative lead times are:

• In-stock supplier items: 3–10 Business Days from order confirmation to dispatch from supplier.
• Back-ordered, Indent or made-to-order items: 4–16 weeks, or as advised at time of ordering.

Where we advise you of the estimated lead time at the time of order confirmation. These are estimates only and may be affected by supplier production schedules, import delays, or circumstances beyond our or the supplier's control. We will endeavour to communicate any significant delays to you as soon as we become aware of them.

Samples are available for many of our Upholstery & Drapery Fabrics.  These samples may be dispatched by Eclectic Boogaloo or directly by our authorised suppliers, and hence may be dispatched in multiple packages for same Order.

Samples typically do not have delivery tracking information.

FURNITURE & BULKY ITEMS

Due to the size, weight, and fragile nature of furniture and other bulky items, a shipping quote is required before these orders can be completed and despatched. The online checkout may capture your order and payment details, however dispatch will not occur until a shipping quote has been accepted by you.

We will contact you within 5 Business Days of your order to provide a shipping quote. The quote will be based on the item dimensions, weight, and your delivery address. If you do not accept the quoted shipping cost within 5 Business Days of it being provided, we reserve the right to cancel your order and issue a full refund.

Furniture and Bulky Item delivery may be carried out by Eclectic Boogaloo or third-party freight specialists. Delivery to your door (ground floor, reasonable access) is included in the quoted shipping cost unless otherwise stated. The following conditions apply:

• White-glove, room-of-choice, or assembly services may be available at additional cost — please enquire at the time of ordering.
• You must ensure safe access is available for the delivery team and any required equipment (e.g. stair access, narrow hallways).
• If delivery cannot be completed due to access issues, a redelivery fee may apply.
• Delivery timeframes for furniture are estimates and may vary; we will endeavour to provide tracking information where available.

IN STORE COLLECTION

Where a collection option is offered, the following conditions apply:

• Collections are available during our stated business hours on Business Days only unless otherwise agreed in writing
• You will receive a notification (email or SMS) when your order is ready for collection. Please do not attend for collection until you have received this notification.
• Upholstery tools and supplies are generally ready for collection within 1 Business Day of confirmed payment.
• Fabric orders may be collected once received from the supplier. Lead times apply.
• Furniture and bulky items may be available for collection from our premises by prior arrangement — please contact us before placing an order if you wish to collect a furniture item.
• Uncollected orders held for more than 14 days after notification may be returned to stock. A storage fee may apply for furniture items held after 7 days.
• Valid photo identification matching the order name may be required at collection.

INTERNATIONAL SHIPPING

International shipping is available upon request for selected products. Please contact us before placing an international order to confirm availability and obtain a shipping quote. The following conditions apply to all international orders:

• International orders are subject to a formal shipping quote, which must be accepted prior to despatch.
• The Customer is responsible for all import duties, taxes, customs clearance fees, and any other charges imposed by the destination country. We have no control over and accept no liability for such charges.
• Certain fabric products cannot be shipped internationally due to supplier licensing agreements and territorial restrictions. We will advise you of any restrictions prior to accepting payment.
• Furniture and bulky items are generally not available for international shipping due to freight complexity. Please enquire for specific circumstances.
• International delivery timeframes are estimates only and may be subject to delays caused by customs, carrier schedules, or other factors outside our control.
• We are not liable for any loss, damage, or delay to international shipments once goods have been handed to the carrier.