Business as Unusual (COVID-19 style)
The beauty of being a small business, is that I am able to adapt & pivot nimbly. And whilst I am still able to go to my warehouse & am still serviced by my suppliers, then I am still able to provide the very high level of service that my clients have come to expect. That’s doesn’t mean I am not impacted by COVID-19, but it means I can continue “business as unusual”. I hope for our business, as well as other small businesses, that we come out the other side of this with strength, resilience & opportunity.
I’m often asked by prospective clients who are interested in reviving a well-loved chair, “so how does this all work?”.
Dependent on the job, the client & the vision, my answer varies in detail, but as can be the expected the general “vibe” remains the same. I thought I’d lay this out below for all to get some comfort with the journey; COVID-19 style.
Of course I am more than happy to be contacted directly to talk through the detail.
First Contact.
Get the ball rolling by sending me some snaps of your project. You can do this in a variety of ways:
Send via email;
Send via SMS/text;
Post on Facebook & “check-in” to Eclectic Boogaloo;
Post on Instagram & tag @eclecticboogaloointeriors;
We recommend you include a picture of the front, back & side. And include a few words on what you are after.
The Brief.
We’ll contact you back (typically by the same means you have made contact) to ask a few questions about the chair/project scope (eg. full rebuild & reupholster, recover & structural/wood work), as well as to discuss your vision, vibe & mojo.
After this process, I’ll be able to share with you a no-obligation ball-park cost, estimated fabric meterage and planned completion date.
The Confirmation.
With any tweaks in scope & a nod of the head, we’ll issue you with a formal quote for you to accept and then request a 50% deposit (of the labour) to book in the job & organise the pickup.
The Selection.
Now for the fun part, the all important fabric choice.
We have a few approaches for working through this detail with you to best suit your preference:
Provide us a verbal/email brief and let us work our magic;
Send us some images that inspire you;
Collaborate on a Pinterest Board;
Or collaborate on a Houzz idea-book.
We source from a variety of fabric houses, new or vintage. Most of these fabric houses have also pivoted to a social distancing policy and are more than happy to provide samples that we source based on your brief, collate and pass on to you in the comfort of your quarantine-abode.
This part of the process takes a little longer than in the pre-COVID-19 world, as we are dependent on receiving and sending on samples, but ultimately doesn’t generally extend the project timeline when started near the beginning of the project.
Once you have made your fabric choice, we’ll send you through another invoice for payment, and we’ll get the order under way.
The “Drop”.
After the confirmation, we’ll arrange collection or alternately we accept at the warehouse in Moorabbin. Either way, we’ll be in contact to organise an agreeable date & time. We of course will respect the advised 1.5 meter distancing regulation advised by the Victorian Chief Health Officer.
As we approach your address we’ll contact you again to ready your furniture.
Note that furniture further afield, or larger suites may attract a delivery/collection cost, but otherwise is complimentary.
The Build.
Sit back and relax, as we do our thing.
Signed, sealed & delivered.
After completion, we’ll arrange a date & time for delivery of your project back home. Alternately, your project can be picked up directly at our Moorabbin warehouse.
Keen to get started on that project? You know you what to do.